These terms govern your affiliation as a captain with OmanTaxi, operated by Ubar Smart Cities LLC, licensed by the Ministry of Transport, Communications and Information Technology. By ticking your acceptance at the end of registration, you confirm that you have read, understood and agree to them.
1. Eligibility
An Omani phone number, which is your approved number for all contact; contact from any other number is not accepted.
A valid ID card and a valid driving licence.
A vehicle with a valid registration and a valid operating card for the same vehicle, issued by the Ministry of Transport, Communications and Information Technology.
You must be the vehicle owner and its driver, and your name must match on the ID card, driving licence, registration and operating card.
2. Documents and data
Your details are read directly from your documents by scanning, and you confirm them yourself. Incorrect details or documents lead to rejection and may suspend the account.
You must renew any document before it expires; requests stop when a document expires until it is renewed.
3. Application stages
Review: an OmanTaxi staff member reviews your application and documents.
Contract signature: you receive the service contract electronically and sign it within 7 days, otherwise the application is cancelled.
Fee payment: you pay the registration fees, if any, within 7 days, otherwise the application is cancelled.
Approval: the application is approved by the CEO or whoever he authorises.
Sticker: OmanTaxi stickers are fitted on both sides and the back of the vehicle, then your account is activated.
Notifications: every stage reaches you on WhatsApp at your approved number.
4. Fees
Registration fees, and joining fees for some classes or branches, as shown in the app at registration.
An annual registration fee on the anniversary of your first registration. Requests stop if it is not paid on time and resume as soon as it is paid.
Everything paid to the company is paid online through OmPay only; cash and transfers are not accepted.
Anything you paid is refunded to the same card if your application is rejected.
5. Your obligations while working
Follow the approved tariff and the meter, and never ask for any amount not shown in the app.
Never carry app riders outside the app.
Attend and complete the training programmes assigned to you on time.
Treat riders well, and keep the vehicle clean and safe.
Comply with the service contract, its violations and administrative procedures annex, and the requirements of the Ministry of Transport, Communications and Information Technology.
6. Rejection and cancellation
Cancelled application: if cancelled for not signing or paying in time, you can register again at once.
Rejected application: a new registration is not accepted before 90 days from the rejection date.
7. Data and privacy
Your data and documents are processed under the privacy policy and stored encrypted. They are shared only with the competent official authorities upon a lawful request.
8. Suspension and termination
OmanTaxi may suspend or terminate the account for breaching these terms or the service contract, under the procedures set out in it.
9. Governing law and changes
These terms are governed by the laws of the Sultanate of Oman, and the courts of Muscat Governorate have jurisdiction over any dispute.
We may update these terms; the last-updated date is shown at the top of the page.